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Privacy Notice

Effective Date: September 18, 2025

At Aitide.com (“Aitide”, “we”, “our”, or “us”), we respect your privacy and are committed to handling your personal information responsibly, in accordance with Bermuda’s Personal Information Protection Act 2016 (“PIPA”). This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.aitide.com or use our services.

 

1. Who We Are

Our Privacy Officer is responsible for compliance with PIPA and can be contacted about any questions, requests, or complaints.

 

2. What Personal Information We Collect

When you interact with our website or services, we may collect:

  • Contact information: name, email, phone number

  • Account information: usernames, passwords (encrypted)

  • Billing information: payment card details, billing address

  • Technical information: IP address, browser type, device type, operating system, log files

  • Usage information: pages visited, time spent, features used, cookies and similar technologies

  • Communications: messages, inquiries, or support requests you send to us

  • Optional information: any data you provide voluntarily (e.g., demo requests, survey responses)

We do not intentionally collect sensitive personal information unless explicitly required and consented.

 

3. Why We Use Personal Information (Purposes)

We process your personal information for purposes including:

  • To provide and improve our AI-driven products and services

  • To create and manage your account

  • To process transactions and payments

  • To respond to inquiries, support requests, or feedback

  • To send service updates, notifications, or marketing (where legally permitted)

  • To ensure security and prevent fraud

  • To comply with applicable laws and regulations

 

4. Lawful Basis for Use

We will only use your personal information where at least one of the conditions under PIPA applies, such as:

  • With your consent

  • To perform a contract with you (or take steps prior to entering one)

  • As required or authorized by law

  • For purposes you would reasonably expect when you provide information

 

5. Sharing of Personal Information

We may share your personal information with:

  • Service providers: hosting, cloud storage, payment processors, analytics providers

  • Business partners: where you engage with joint offerings

  • Regulators or authorities: if required by law

  • Other parties with your consent

If personal information is transferred outside Bermuda, we ensure that appropriate safeguards are in place for protection.

 

6. Retention

We retain your personal information only as long as necessary for the purposes stated in this Notice, and as required by law. After that, it will be securely deleted or anonymized.

 

7. Security Safeguards

We use appropriate technical, physical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, proportionate to the sensitivity of the data.

 

8. Your Rights Under PIPA

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate data

  • Request deletion, blocking, or restriction of processing

  • Withdraw consent (where processing is based on consent)

  • Object to processing in certain cases

Requests may be made to our Privacy Officer (see Section 1).

 

9. Cookies & Analytics

We use cookies and similar technologies to understand how visitors use our site and to improve performance. You may disable cookies in your browser settings, but some features may not function properly.

 

10. Children’s Privacy

Our services are not directed to children under 14. If we learn that we have collected personal information from a child without parental consent, we will delete it.

 

11. Breach Notification

If a data breach occurs that is likely to adversely affect you, we will promptly notify the Bermuda Privacy Commissioner and, where required, affected individuals.

 

12. Updates to this Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page with a new “Effective Date.”

 

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Notice or our practices, please contact:

Privacy Officer – AiTide
Email: Matthew.Katzsch@aitide.com
Address: AiTide Ltd.

You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Bermuda: www.privacy.bm